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Remote assistance may not be able to diagnose all issues. There are still many mechanical problems that need to be addressed by a human. Voortman machines can be shipped with high-definition Web cameras and software. Voortman staff can see what is happening at the installation from their offices without needing to leave the office. The webcam is extremely useful for communicating issues in foreign countries, or where the language barrier might make it difficult.
The Voortman beam copier machine is very simple and has few moving parts. This makes maintenance very affordable. Voortman's components are sourced from the major manufacturers. Voortman stocks all parts for next day delivery in America. We offer local support in many of our overseas countries.